# Contact Jade Proxies

> Contact Jade Proxies by email. Write to support@jadeproxies.com for orders, payments, setup and refunds; we reply within 12 hours, 7 days a week. Report misuse of a Jade Proxies IP to abuse@jadeproxies.com. We do not run support on Telegram, WhatsApp or social media.

Source: https://jadeproxies.com/contact/ · Jade Proxies · Updated 30 October 2026



## Contact details

| Channel | Detail |
|---|---|
| Support email | support@jadeproxies.com |
| Support reply time | within 12 hours, 7 days a week |
| Abuse reports | abuse@jadeproxies.com |
| Language | English |
| Telegram, WhatsApp, social media | None: we do not run support accounts there |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |

Any account on a messaging app or social network that claims to be Jade Proxies support is not us.

## How do I get help with an order or setup?

Email support@jadeproxies.com. Support covers payments, delivery, setup, refunds and account access. Include these details to get a faster answer:

- **Your account number**, which is your login.
- **For a payment:** the coin, the network, the exact amount sent, the time, and the transaction hash if you have it.
- **For a proxy problem:** the product, the country, the tool you use and the exact error message.

Setup steps for the most common tools are in the [Python Requests guide](https://jadeproxies.com/how-to-use-a-proxy-with-python-requests/), and the payment steps are in the [crypto buying guide](https://jadeproxies.com/how-to-buy-proxies-with-crypto/).

## What will support never ask for?

Support never asks for your password, your wallet seed phrase or your private keys, and never asks you to pay to a different address by email. Payment addresses are shown only in your client area at checkout. Jade Proxies asks for no identity documents at any point: no ID, no selfie, no documents to sign up, top up or buy.

## How do I report abuse from a Jade Proxies IP?

Email abuse@jadeproxies.com with the IP address, the date and time with the time zone, the target that was affected and the log lines that show the traffic. The [acceptable use policy](https://jadeproxies.com/acceptable-use/) lists what is forbidden and what we do when a report is confirmed.

## Where can I check service status?

The [status page](https://jadeproxies.com/status/) lists incidents and planned maintenance for the website, checkout, client area, residential gateway and mobile ports. If something fails and no incident is listed there, email support@jadeproxies.com.

## Where do legal requests go?

Legal requests from competent authorities go to abuse@jadeproxies.com. Jade Proxies is operated by ProxyGoat LLC, a Delaware limited liability company (USA), and we answer valid requests under the law of the State of Delaware and US federal law. We can only provide the limited data we hold, listed in the [privacy policy](https://jadeproxies.com/privacy/): no logs of request content, full URLs or page data; connection metadata (time, account, exit IP, target hostname, bytes) kept up to 30 days for abuse and billing, then deleted.